Wednesday, June 01, 2005

Put a Smile on Your Face....

I stopped into a McDonald's this weekend for a quick bite. Apparently a customer before me had some sort of problem with her McDonald's experience, because at some point I literally heard her say to the manager: "I can't believe I'm getting this kind of customer service at McDonald's!"

Uh, it's a McDonald's. You don't go there for "customer service." It's fast food. It's not high tea at the Rainbow Room (where it is more likely that you will be waited on hand and foot). This woman apparently has never read Fast Food Nation, eh? The place is designed so that idiots can do the job and be easily replaced (with monkeys, if need be) if they fall out of line. "Customer service" at McDonald's? Methinks I smell an oxymoron.

5 comments:

Matthew said...

I always scratch my head in befuddlement over those McDonald's (or any other low wage job) commercials where the wait staff are presented as smiling, happy folk who couldn't be happier than to be doing what they're doing. They also don't bat an eye when the (often quirky and weird acting) customers do or say something odd.

Real life needs to make a stop in these commercials.

p.p. said...

I don't recall ever having bad service at McDonald's. I don't see why service would be bad...

MoDigli said...

I really need to read Fast Food Nation! I read Robbin's Diet for A New America in the 90's; and something tells me this book will pick up where he left off. Thanks for the inspiration.

PS. Doesn't it crack you up that McDonald's is trying to get all healthy now? I think their latest is the Fruit and Walnut Salad. Amazing how they can STILL find a way to make Nuts and Berries unhealthy and laden with sugar! hmph!

Jon said...

I agree with Peter- it's hard to get bad service there since the 'service' consists of getting your drink, having a soggy mystery meat burger put in a box, and putting fries in the, um ,what do you call that, a fry holder??

Though I suppose people could be pissed off, say, if they ask for no onions and mayo and they get onions and mayo. I can't stand picky eaters :P

Dennis! said...

All I could tell was this woman had some issue about how/when she paid or something like that. I dunno. Just that one line cracked me up, though.

Matt: Sadly, when I was in high school, I probably would have been one of those smiling happy people. Mostly because I liked working in general. This is before I became bitter and jaded and stuff.

Peter/Jon: No argument there. I just expect to get my food and go. Though to be fair, they haven't really ever messed up so badly that I had to complain about anything.

Modig: I LOVE that! I was thinking about that the other day too -- that the fruit and yogurt is a good idea, but SUGAR-COATED almonds? Please!